Job Responsibilities

• Gain actionable insights into customers pain points and communicating into relevant product teams for improvement in product/ service
• Instilling confidence in customers through compassionate service attitude and with high professionalism
• Take responsibility in customer retention. 
• Daily transactions checking
• Weekly transactions analysis
• Contact user for surveys & feedback
• Handle inquiries and delegate troubleshoot effort to the responsible departments

Job Requirements

• Able to communicate effectively both in BM and in English
• Able to handle large sets of data in an organised manner 
• Candidates experienced in customer service field are preferred, but not compulsory
• Training will be provided to improve service performance on par with international standards

Job Information

1. Job Types: Full-time, Permanent 
2. Salary: RM1500-2500 per month